SHIPPING POLICY

SHIPPING TIMEFRAMES

At Pengu, we are committed to delivering your products efficiently and with care. Our shipping timeframes are as follows:

India: Orders are processed within 2-3 business days and typically delivered within 5-7 working days.

ORDER TRACKING

As soon as your order is dispatched, you’ll receive a shipping confirmation email with a tracking number.

Didn’t receive it within 3 days of ordering?
Please check your spam or promotions folder — or drop us a line at sipsafe.help@gmail.com

DAMAGED ITEMS

We’re so sorry your order didn’t arrive in perfect condition, and we’re here to help.

If your item arrives damaged, please contact us within 24–48 hours of delivery at sipsafe.help@gmail.com
Make sure to include:

  • Your order number
  • A clear photo of the damaged item
  • A short description of the issue

We’ll investigate promptly and do our best to offer a swift resolution.

QUESTIONS OR CONCERNS?

For any other questions about shipping, policies, or your order in general, feel free to reach out to us anytime at sipsafe.help@gmail.com — we’re always happy to assist.